"On Demand" Services for "On Demand" Software
We know you are looking for practical wisdom for your eSourcing challenges. The
Iasta team will help you navigate today's challenges and uncover tomorrow's
sourcing opportunities. For innovative solutions to complex problems, follow us.
Our unique combination of industry insight, high-powered research and
technology expertise enables us to analyze, optimize and transform your
business like no other firm.
Flexibility - Just like your company's goals shift over time, your Sourcing
Team will also evolve as you gain expertise in both process and technology.
Iasta can help you fill gaps in expertise or staffing that may arise as your team
evolves.
Expertise - Iasta has extensive eSourcing know-how that can help your team optimize its sourcing decisions. Whether the expertise is technology-driven, process-driven or commodity-specific, your team can contact our Sourcing Professionals with any questions you have about your sourcing project or eSourcing strategy.
Control - Iasta is dedicated to helping our clients achieve the best possible solutions and quickest success in implementing eSourcing and institutionalizing strategic sourcing best practices. Leveraging our world-class eSourcing platforms, SmartSource SRM and SmartAnalytics, we are ready to help as much as desired. In this way, we help our clients become completely self-sufficient in managing their own projects for greater overall effectiveness.
Iasta's Product Services for SmartSource SRM delivers a variety of sourcing solutions allowing companies access to the right level of sourcing expertise, at the right time, at the right price. The Product Services program is a menu of solutions that cater to the needs of buyers, sourcing teams, and organizations. Iasta augments the team's existing skills and expertise so they can fully realize benefits of online sourcing.
Platform Customization programs - Available to all customers, this program helps launch a customized sourcing platform that benefits the overall sourcing team. This one-time service ensures that a customer's product platform is customized to reflect the desired look and feel and integrates the customer's sourcing processes. Iasta has two programs available to customers.
Advanced Deployment - Iasta works with your team to identify and embed your company's unique best practices within your sourcing application. Iasta will jointly develop custom templates for emails and sourcing projects. Iasta's Advanced Deployment program helps to aide knowledge transfer and expedites user adoption.
Express Deployment - This program is designed for highly self-sufficient companies who want to take immediate control of their Iasta sourcing platform. Express Deployment, a one-time service, expedites the launch of an Iasta platform with a custom look and feel.
User Adoption Program - The Iasta Consulting Group has a proven track record for helping companies strengthen their assets and find better ways to make decisions. The adoption program is offered to Iasta clients who want a tailored plan to rollout or jumpstart an eSourcing program. Iasta works with your team to launch a customized Iasta platform, develop a training plan, integrate industry best practices and support team transformation.
Iasta Advisory Services - Today's sourcing teams face numerous challenges, especially with the fast pace of the global economy. As an Iasta customer, companies can tap into a variety of expert services ranging from tactical support to strategic. Iasta has a proven track record for leading a strategic transformation program, conducting detailed opportunity assessments or fully managing a sourcing project. Our team combines deep sourcing experience with technical knowledge and high levels of customer service to help companies meet their goals. The end result is maximizing every dollar that your company spends on goods and services.
User Training for SmartSource SRM
Webinars
Classroom Sessions
Best Practices Training
Online Reference Materials
Shadow Sessions
Supplier Onboarding
Custom User Training
User Training - Although Iasta software is designed to be easy-to-use, it comes fully loaded with powerful functionality. That is why Iasta offers a support-based user training program to ensure that companies garner maximum results from Iasta's eSourcing platforms. Our effective training program demonstrates how users can navigate through Iasta's software and apply it to their projects. Iasta's training program also provides beneficial context for users, advising them when and how to use specific features to make their eSourcing projects successful. When users are comfortable with the software, they use it more frequently and deliver more value.
Continuing Education Hours - All training qualifies for the Institute of Supply Management's (ISM) A.P.P, C.P.M and/or CPSM continuing education requirements (CEHs).
Iasta's goal is to improve the effectiveness of every team member who uses the SmartSource SRM platform by providing world-class support and service. Designed to be flexible and easily assessable for large or small Sourcing Teams, Iasta's support options enable companies to select the level of support they want based on their sourcing requirements, in-house expertise and budget.
Application Support
Application Support offers assistance with technical error resolution, password resets, navigation and how-to assistance. Application Support is available via telephone and email.
User Training
Although Iasta software is designed to be easy-to-use, it comes fully loaded with powerful functionality. That is why Iasta offers a support-based user training program to ensure that companies garner maximum results from Iasta's eSourcing platforms. Our effective training program demonstrates how users can navigate through Iasta's software and apply it to their projects. Iasta's training program also provides beneficial context for users, advising them when and how to use specific features to make their eSourcing projects successful. When users are comfortable with the software, they use it more frequently and deliver more value.
Iasta offers multiple training options. Companies can choose from a standard menu of training topics, or request Iasta to develop a custom training program unique to their organization.
Continuing Education Hours
All training qualifies for the Institute of Supply Management's (ISM) A.P.P, C.P.M and/or CPSM continuing education requirements (CEHs).
Resource Library
The Resource Library is located within SmartSource SRM and exists to provide users with a wealth of information to assist with sourcing projects. The Resource Library offers RFx templates, eSourcing best practices, additional training videos, common pitfalls, industry information, 30 white papers on supply management, eSourcing Forum, and more. Iasta's interactive forum is a web-based user community that allows eSourcing professionals to communicate with each other about sourcing topics, past experiences, offer advice and solutions, network, etc.
Sourcing Support Center
Iasta's Sourcing Support Center allows users to contact Iasta's team of sourcing professionals to guide them through current and future projects. Iasta will evaluate the project's specific needs and provide coaching and mentoring support for sourcing best practices. Such issues may include auction tactics, lotting strategies, event set-up and planning, and supplier communication strategies, optimization strategy & mentoring, supplier communication strategies, survey/questionnaire planning, formula/offline bidding tactics. Admin-users can request this service through phone or email.
Supplier Training
Suppliers have access to web-delivered supplier training sessions. Suppliers are also provided with online training documents and video tutorials that are embedded within the platform. Suppliers register for tutorials based on open calendar sessions. Supplier training registration is voluntary for the supplier.
Live Auction Support
Iasta's Support team can assist buyers during live auctions. Upon request, Iasta will monitor a live auction for connection issues, work with suppliers to resolve issues associated with bidding, or proxy bid for supplier-users if necessary.
