"We were impressed by the responsiveness of the Iasta team and the strong functionality that was clearly apparent, especially in features such as line item lotting and post bid optimization. Our supplier feedback has been outstanding which certainly has helped adoption and implementation of savings. Overall, the suite has a vast amount of functionality that we continue to receive tremendous benefit from."
"On Demand" Services for "On Demand" Software
We know you are looking for practical wisdom for your eSourcing challenges. The
Iasta team will help you navigate today's challenges and uncover tomorrow's sourcing
opportunities. For innovative solutions to complex problems, follow us. Our unique
combination of industry insight, high-powered research and technology expertise
enables us to analyze, optimize and transform your business like no other firm.
Flexibility - Just like your company's goals shift over time, your Sourcing
Team will also evolve as you gain expertise in both process and technology.
Iasta can help you fill gaps in expertise or staffing that may arise as your
team evolves.
Expertise - Iasta has extensive eSourcing know-how that can help your team
optimize its sourcing decisions. Whether the expertise is technology-driven, process-
driven or commodity-specific, your team can contact our Sourcing Professionals with any
questions you have about your sourcing project or eSourcing strategy.
Control - Iasta is dedicated to helping our clients achieve the best possible solutions and quickest success in implementing eSourcing and institutionalizing strategic sourcing best practices. Leveraging our world-class eSourcing platforms, SmartSource SRM and SmartAnalytics, we are ready to help as much or as little as desired. In this way, we help our clients become completely self-sufficient in managing their own projects for greater overall effectiveness.
Iasta's Product Services for SmartContracts delivers a variety of sourcing solutions allowing companies access to the right level of sourcing expertise, at the right time, at the right price. The Product Services program is a menu of solutions that cater to the needs of buyers, sourcing teams, and organizations.
Platform Customization programs - Available to all customers, this program helps launch a customized sourcing platform that benefits the overall sourcing team. This one-time service ensures that a customer's product platform is customized to reflect the desired look and feel and integrates the customer's sourcing processes. Iasta has two programs available to customers.
Advanced Deployment - Iasta works with your team to identify and embed your company's unique best practices within your sourcing application. Iasta will jointly develop custom templates for emails and sourcing projects. Iasta's Advanced Deployment program helps to aide knowledge transfer and expedite user adoption.
Express Deployment - This program is designed for highly self-sufficient companies who want to take immediate control of their Iasta sourcing platform. Express Deployment, a one-time service, expedites the launch of an Iasta platform with a custom look and feel.
User Adoption Program - The Iasta Consulting Group has a proven track record for helping companies strengthen their assets and find better ways to make decisions. The adoption program is offered to Iasta clients who want a tailored plan to rollout, jumpstart or integrate SmartContracts with your eSourcing program. Iasta works with your team to launch a customized Iasta platform, develop a training plan, integrate industry best practices and support team transformation.
User Training for SmartContracts
Webinars
Classroom Sessions
Best Practices Training
Online Reference Materials
Custom User Training
User Training - Although Iasta software is designed to be easy-to-use, it comes fully loaded with powerful functionality. That is why Iasta offers a support-based user training program to ensure that companies garner maximum results from Iasta's eSourcing platforms. Our effective training program demonstrates how users can navigate through Iasta's software and apply it to their projects. Iasta's training program also provides beneficial context for users, advising them when and how to use specific features to make their eSourcing projects successful. When users are comfortable with the software, they use it more frequently and deliver more value.
Continuing Education Hours - All training qualifies for the Institute of Supply Management's (ISM) A.P.P, C.P.M and/or CPSM continuing education requirements (CEHs).
Iasta's goal is to improve the effectiveness of every team member who uses the SmartContracts platform by providing world-class support and service. Support for SmartContracts include Application support, Sourcing Support Center and Online Tutorials.
Iasta's Gold level support provides users with access to:
Application Support
Application Support offers assistance with technical trouble shooting, error-resolution, and password issues. Application Support is available via telephone and email.
Sourcing Support Center
Sourcing Support Center is a place that allows designated users to receive coaching and mentoring on such issues as structuring customized fields, defining contract types and organizing data to maximize storage and retrieval of contract data.
Online Tutorials
Online Tutorials provide easy to follow instructions on how to use the different features of the software. These online training videos include step by step instructions, along with screen shots and tips, to assist users in learning how to make the most of the platform.
